Wedgwood IT Group

Wedgwood, established in 1996, is a specialist supplier of presentation equipment including: plasma screens, computer and video projectors, interactive whiteboards, LCD monitors and accessories.

Terms and conditions

1.   Orders

1.1. We only sell goods in the UK to businesses, corporations, educational establishments, medical establishments, government bodies and registered charities.

1.2. We only deliver to registered company address. 

1.3. Goods are NOT sold on a sale or return evaluation basis. Please ensure you order carefully. 

1.4. Please note we do NOT sell goods to consumers (private individuals).  We reserve the right to refuse an order without any reason.

1.5. Please do not book installations of equipment before delivery to give you chance to receive and fully test the equipment. We will not be held responsible for any additional expenses you may incur, for instance, late installations. 

1.6. Please allow ample time for equipment to be delivered which is required for time critical missions, such as exhibitions, presentations, etc., as we will not be held responsible for any additional expenses your may incur.

1.7. You can cancel your order at any time up to the time of despatch without incurring a restocking fee of 25%.  However, if you have paid for your order by credit card, you will be charged the credit card surcharges, which is 2% of the total amount of the order.  

1.8. If you cancel your order after the goods have been despatched to you, a restocking fee of 25% will be charged, in addition to any credit card surcharges, which is an additional 2% of the total amount of the order.  The goods MUST be returned unopened in original, manufacturers packaging, otherwise the goods will be deemed to be your property and as such must be paid for.

1.9. Projector lamps, bespoke brackets and special orders. We have to order most projector lamps and other bespoke items on special order with the manufacturers.  Please ensure you order the correct model carefully as the manufacturer and therefore ourselves, cannot accept order cancellations or returned goods once ordered.  Once ordered, goods have to be paid for in full.
 

2. How to order and payment terms

2.1. We cannot accept telephone orders. Orders can be faxed to 01754 768036.  Or call us on 01754 769967your requirements and we will produce a full quotation first if required.

2.2.  Flexible payment options include cheque, bank transfer, Visa, MasterCard credit cards, UK Maestro and Delta debit cards.  We do not charge a credit card surcharge. We are unable to accept card payments on personal cards. We only accept card payments on business cards.

2.3. 14 or 30 day credit accounts are available for government, government funded schools, colleges and universities (not private schools or academy), local councils, public sector, NHS government funded hospitals and clinics(not private clinics, doctors surgeries or dentists). Credit application forms are available for blue chip companies, the first three orders payable upfront on proforma invoice.

2.4. Goods can be ordered online for payment by credit card, cheque or bank transfer, please click here.

2.5. Purchase orders must include delivery address, invoice address, goods, prices, delivery price, quotation number and credit card surcharge if applicable. Purchase orders must be signed by the authorizing person.  Please note that we perform full identity and credit checking due to the high value of the goods we supply.

2.6. Orders can only be accepted for delivery to your registered trading address.

2.7. When ordering goods for installation or time-sensitive on-site contracts, please ensure you order your goods well in advance in case of unforeseen events that may delay delivery. We will not be liable for any failure to effect delivery in any circumstances, foreseen or otherwise.

2.8 Payment of goods on credit accounts. In default of payment and where payment exceeds our normal credit terms, interested is charged at a rate of 10% above Bank of England rate rate from the date payment is due, together with all costs of recovery. 

2.9 Property in all goods supplied does not pass to the buyer until after full payment has been received and cleared.


3. Delivery and checking of goods

3.1. All goods will be subject to availability.

3.2. Once delivered goods cannot be exchanged or returned. 

3.3. Delivery dates are given in good faith as supplied by the manufacturers or their distributors. We will not be liable for any failure to effect delivery of the whole or part of any order due to any events, errors or any other circumstances. If delivery is delayed we will notify you as soon as we are aware of the delay and you agree to give us such an extension to effect delivery as is reasonable in the circumstances, especially when goods are customized to your requirements.   For non-customized goods you can cancel the order without penalty on both sides.

3.4. Please do not book installations of equipment before delivery to give you chance to receive and fully test the equipment. We will not be held responsible for any additional expenses you may incur, for instance, late installations.

3.5. Please allow ample time for equipment to be delivered which is required for time critical missions, such as exhibitions, presentations, etc., as we will not be held responsible for any additional expenses your may incur.

3.6. Goods MUST be checked for physical damage before signing to accept delivery from the courier. If the goods are damaged or broken, please DO NOT sign for the goods. Contact Wedgwood AV Ltd immediately by telephone 01754 769967. When signing for acceptance of your goods, you are signing to accept ownership of your goods in perfect physical condition. If you do not check the goods at time of signing, and the goods have been broken in transit, you will forfeit your right to reject the goods for physical damage and we cannot replace or take back your goods.  Similarly, if there are any shortages and you have chosen not to check the delivery before signing and accepting them from the courier, then you have waived your right to claim against us where such damage or shortages were readily ascertainable at the time of delivery by checking the goods.  In any event, we accept no liability for shortages, incorrect or damaged deliveries unless you have NOT SIGNED for the goods and phoned us to refuse delivery.

3.7 Once you have accepted your goods, please note you have 2 working days to check that your product is working satisfactory. Should the goods not work satisfactorily you must contact us to obtain a returns number in order that arrangements can be made for collection and inspection, providing the goods are undamaged, unused, and in their original packing and you have not marked either the goods or their packing in any way.   If you fail to comply with these terms you will be deemed to have accepted the goods.

3.8 The only exception to 3.7 is the purchase of Panasonic Panaboards (copyboards) with installation. The package must NOT be opened. The installer will do that. If you do open the box it will invalidate the extended warranty that comes with the install.

3.9 Goods returned in undamaged, unused condition and in their original packing which has not been defaced in any way, will be inspected by the manufacturer or their distributor and a replacement or return of your goods will be made based on their decision.

3.10 After two working days, the manufacturers warranty comes into effect. Please note goods are NOT sold on a sale or return basis.

3.11  Wedgwood AV Ltd will not be responsible for any labour charges, rental charges, loss of profits, charges, expenses, any other charges nor consequential loss or damage as a result of delivery delays, incorrect goods or defective goods being delivered to its customers.

4. Quality of goods

4.1. We warrant that (subject to the other provisions in these conditions) the goods will be of satisfactory quality.

4.2. As we are not the manufacturer of the goods, all warranties, conditions and other terms implied by statute or common law (except as to title) are, subject to above, expressly excluded. However, we will endeavour to pass on to you the benefit of any warranty or guarantee given by the manufacturer in respect of the goods.

4.3. Wedgwood are not liable for 'fair wear and tear' of manufacturers' products, and/or any defects or  problems whatsoever are not the responsibility of Wedgwood AV Ltd nor any of its subsidiary companies. Any 'not fit for purpose' complaints must be taken up with the manufacturer concerned, and is not the responsibility of Wedgwood AV Ltd, nor any of its subsidiary companies.

4.4. Where the goods incorporate software, title of the software is subject to  the manufacturers license. You agree to comply fully with the terms of any software license that is supplied with the goods. Failure to do so may lead to such software license being revoked by the owner of the software.  We cannot take liability for any changes to software which may affect the operation of your equipment.

5. Description of goods

5.1. Description of goods on  the website is given for the purpose of providing information on manufacturers goods. Such goods are liable to change in specification by the manufacturers without notice. 

5.2. Although every care is given to providing accurate descriptions and pricing on the website we cannot be held responsible for any incompleteness, errors or omissions. E.& O.E

5.3. Product guides are produced by Wedgwood AV Ltd for the sole purpose of providing general information on audio visual equipment. No liability can be accepted for the completeness or accuracy of these guides.

5.4. Wedgwood AV Ltd (Wedgwood IT Group), produce product selection wizards for its customers. The products displayed in these wizards are only from products supplied by Wedgwood, and specifications displayed are correct to the best of our knowledge. E. & O.E.  The wizards are provided to educate and help visitors and customers to find products which may meet individual requirements. Any products ordered from Wedgwood or its subsidiary companies, based on the results of the wizards, are done so at the purchases own risk.  Manufacturers specification sheets are provided for almost all products on our websites, and it is the customers responsibility to check that the specifications meet their requirements.  E. & O.E.  

5.5. Wedgwood IT Group take no responsibility for any problems or accidents resulting from installation or equipment. It is recommended that  a qualified electrician or other competent person should always perform installation and measurements.  You should allow ample time for goods to be delivered before booking any installations as we cannot be held responsible for late deliveries, DOA (dead on arrival) products, or any other reason, that would cause your installation to be delayed or cancelled.

5.6. RoHS is the acronym for Restriction of Hazardous Substances.  RoHS also known as Directive 2002/95/EC, originated in the European Union and restricts the use of six hazardous materials found in electrical and electronic products. All applicable products in the EU market after 1 July 2006 must pass RoHS compliance.  Wedgwood will only supply manufacturer's products that are RoHS compliant, please click here for further information.

6. Warranties

6.1.  All goods are covered by manufacturers warranties as stated on the manufacturers product description. 

6.2. Unless otherwise marked, all products are new and come with a 1 year manufacturers RTB limited warranty. Please note that although warranties may be 1 year RTB, 2 year RTB, 3 year RTB, etc., all manufacturer warranties are limited. This means that not all of the components of a product are guaranteed for the warranty period, some parts may be excluded from the warranty. Multimedia projector lamps come with a  manufacturer one month RTB warranty, either separately or with a projector. 

6.3. Any issues or complaints arising from manufacturers products, associated with 'fair, wear and tear', or 'not fit for purpose', is not the responsibility of Wedgwood AV Ltd nor its subsidiary companies. Any such complaints arising from manufacturers products must be dealt with by the purchaser with the manufacturer or under the manufacturers warranty.

7. Return of goods

7.1   We do NOT sell goods on a return or sale basis.  Any attempt to return goods to our business address will be refused delivery.

7.2  Goods which are DOA (dead on arrival) must be reported to us within two working days for replacement at our expense.  After this two day period, the manufacturers warranty comes into effect for any faulty goods.

8. Title

8.1. Risk of damage to or loss of goods shall pass to you on delivery and any outstanding debt beyond the payment terms granted will be recovered by legal procedure.

9. Assignment of goods

9.1. You may not assign, charge or transfer any of your rights or obligations under any Contract without our prior written consent.  We may assign and/or sub-contract any Contract at any time on notice to you.

10. Force majeure

10.1. Wedgwood AV Ltd is not liable for delays in delivery or cancellation of your order caused by circumstances beyond its reasonable control.  Examples are supplier transport, manufacturers production problems, governmental action and natural disasters. If this lasts for more than two months, then the contract may be terminated by either party without compensation.

11. Contract

11.1. The Contract shall be governed by the laws of England and the parties shall submit to the sole jurisdiction of the English courts.  

12. Registered office

12.1. The Company's registered office is:

Skegness Business Centre
Heath Road
Skegness
Lincolnshire
PE25 3SJ
Tel: 01754 769967

12.2  ISO9001 (2008)

E.&O.E.